Tenbia Privacy Policy – Our Commitment to Protecting Your Information

1 Introduction & Overview

Tenbia (tenbia.app) is a trusted online gaming and Sports Betting platform in Bangladesh. We believe that protecting our users' privacy is one of our most important responsibilities. This privacy policy explains what information Tenbia collects, why it is collected, how it is stored, and the limited circumstances under which it may be shared with third parties.

Our privacy policy is drafted in accordance with international data protection standards. By registering on Tenbia, you are deemed to have read and agreed to all the terms of this privacy policy. If you have any objections to any of the terms, please contact our support team before using the platform.

Tenbia reserves the right to update this privacy policy at any time. Registered users will be notified of any significant changes.

2 What Information We Collect

Tenbia only collects information necessary to operate its services. The data collected falls into two main categories:

Directly Provided Information: Information you provide at the time of registration—

• Full name and date of birth
• Mobile number and email address
• Current and permanent address
• National ID or passport details for identity verification
• Payment method details (bKash / Nagad / Rocket number)

Automatically Collected Information: Information collected automatically while you use the platform—

• IP Address & Device Information
• Browser type and operating system
• Page visit and gaming activity logs
• Cookie & Session Information
• Transaction history and gaming patterns

3 Purpose of Data Collection

Tenbia collects your information for the specific purposes listed below. We never use your data beyond these authorized purposes:

We also use your information to: meet legal and regulatory obligations, manage bonuses and promotions, and improve the quality of the platform.

4 Information Sharing & Disclosure

Tenbia never sells your personal information. However, necessary data may be shared with specific third parties in the limited circumstances described below:

• Payment Providers: To process transactions through payment gateways such as bKash, Nagad, and Rocket.
• Identity Verification Services: Authorized verification service provider for completing the KYC process.
• Legal Authorities: Disclosure of required information in response to lawful government or court orders.
• Game Software Providers: Minimum information necessary for game operation.

Each third party is bound by a strict confidentiality agreement with Tenbia and may only use your data for specified purposes. Tenbia ensures that all third parties comply with international data protection standards.

5 Cookie Policy

Tenbia uses cookies to ensure the platform runs smoothly and to improve the user experience. We use the following types of cookies:

• Essential Cookies: Essential for login sessions and security. These cannot be disabled.
• Functional Cookies: To remember your language preferences and settings.
• Analytics Cookies: To analyze platform usage (anonymized data).

You can disable non-essential cookies at any time through your browser settings. Please note that disabling certain cookies may affect the functionality of some platform features.

6 Data Retention Period

Tenbia does not retain your information longer than necessary. Our data retention policy is outlined below:

• Active account data: retained for as long as the account remains active.
• After account closure: up to 5 years, as required by legal obligations.
• Transaction records: 7 years, in accordance with financial regulatory requirements.
• Support conversations: 2 years after the issue is resolved.
• Cookie data: deleted at the end of the session or after a maximum of 1 year.

Upon expiry of the designated retention period, data is securely deleted or rendered unreadable.

7 Your Rights & Controls

You have the following rights regarding your personal information, all of which Tenbia respects:

To exercise any of these rights, write to us at [email protected]. We will respond within 30 business days.

8 Children's Privacy

Tenbia is an 18+ platform. We do not knowingly collect information from anyone under the age of 18. If a parent or legal guardian discovers that their child has registered on Tenbia, please contact us immediately. We will promptly close the account and delete all associated data.

9 Security Measures

Tenbia employs industry-leading technical and organizational measures to protect your information:

• 256-bit SSL/TLS encryption on all data transfers.
• Two-Factor Authentication (2FA) support.
• Firewall and intrusion detection systems.
• Regular penetration testing and security audits.
• Strict data access control policies for all staff.
• Real-time monitoring for suspicious transactions.

No method of transmission over the internet is 100% secure. While we make every effort to protect your information, we cannot guarantee against unforeseen security breaches. In such an event, we will notify you promptly.

10 Policy Changes & Contact

Tenbia reserves the right to modify this privacy policy at any time. Registered users will be informed of significant changes via their mobile number or email, and the last updated date on the page will be revised accordingly.

If you have any questions, concerns, or complaints regarding this privacy policy, please contact us:

Email [email protected]

Our data protection team will respond to your request within 72 hours.