Tenbia Terms & Conditions – What You Need to Know Before Using the Platform

1 General Terms & Definitions

These Terms & Conditions form a legal agreement between the Tenbia platform (tenbia.app) and all its users. "Tenbia", "we", and "us" refer to the Tenbia online gaming platform. "User", "member", and "you" refer to any person who is registered or in the process of registering on the platform.

These Terms & Conditions are governed by the applicable laws and regulations of Bangladesh. Tenbia's Terms & Conditions may be updated at any time. Continued use of the platform after any changes constitutes acceptance of the revised terms. We recommend visiting this page regularly to stay informed.

2 Account Registration & Eligibility

To create an account on Tenbia, you must meet the following requirements:

• You must be at least 18 years of age.
• All information provided during registration must be truthful, accurate, and complete.
• Each individual may operate one account only.
• Creating multiple accounts from the same IP address or device is prohibited.
• The account may only be used by the registered account holder.

Tenbia may request government-issued ID, proof of address, or other documents for identity verification at any time. Failure to submit the required documents may result in a temporary or permanent account suspension.

3 Bonuses & Promotional Offers

Tenbia offers a variety of bonuses and promotional offers. The following general terms apply to all bonuses:

• Each bonus has its own wagering requirements, which are stated on the respective bonus offer page.
• The welcome bonus applies once only and is tied to your first deposit.
• Wagering requirements must be met before any withdrawal from a bonus balance can be made.
• If bonus abuse or fraudulent activity is detected, the bonus and any associated winnings will be voided.
• Tenbia reserves the right to modify or cancel any bonus offer at any time.

Separate terms apply to cashback, free spins, reload bonuses, and VIP rewards, which can be found on the relevant promotion page. For any questions about Tenbia's promotional offers, please contact our support team.

4 Deposit & Withdrawal Policy

Tenbia currently supports payments via bKash, Nagad, and Rocket. Please keep the following in mind for deposits and withdrawals:

Tenbia reserves the right to complete identity verification before processing any withdrawal request. Additional verification may apply for unusual or suspicious transactions. Tenbia follows international AML policies to prevent money laundering.

5 Prohibited Activities

The following activities are strictly prohibited on the Tenbia platform and will result in immediate account closure:

• Creating multiple accounts to abuse bonuses.
• Using automated software, bots, or scripts to play games.
• Attempting to breach or hack the platform's security systems.
• Accessing another user's account or collecting their personal information.
• Using the platform for money laundering or any illegal financial activities.
• Attempting to deliberately manipulate game outcomes.
• Threatening or harassing Tenbia staff.

If any of the above prohibited activities are detected, Tenbia reserves the right to forfeit all balances and bonuses in the associated account and to take legal action.

6 Responsible Gaming Policy

Tenbia places responsible gaming at the forefront of everything we do. We believe online gaming should be an enjoyable form of entertainment, not a source of financial or emotional stress. To support this, Tenbia provides the following tools:

• Deposit Limit: Set daily, weekly, or monthly deposit limits.
• Self-Exclusion: Temporarily suspend your account for a set period of time.
• Reality Check: Receive periodic reminders showing how long you have been playing.
• Cooling-Off Period: Take a break for anywhere between 24 hours and 6 weeks.

If you feel you may have a problem with gaming, please contact our support team or visit our Responsible Gaming Visit the page.

7 Privacy & Data Protection

Tenbia treats the protection of your personal information as a top priority. Details provided during registration are used solely for account management, identity verification, and compliance with applicable legal obligations. Your information is never sold or shared with third parties.

To learn about our full Privacy Policy Privacy Policy Visit the page.

8 Account Suspension & Closure

You may request account closure at any time by contacting our support team. Any pending withdrawals will be processed before the account is closed.

Tenbia reserves the right to suspend or close any account at any time in the following circumstances:

• When evidence of a Terms & Conditions violation is found.
• If the information provided is found to be false or incomplete.
• Upon direction from a legal or regulatory authority.
• When an account has been inactive for an extended period (more than 12 months).

9 Dispute Resolution

Should any dispute arise between Tenbia and a user, we will first attempt to resolve it through our support team. To submit a complaint, please write to us at [email protected] with full details.

If an issue cannot be resolved through support, both parties agree to settle the dispute through arbitration. Tenbia is committed to fair and transparent resolutions at all times.

10 Limitation of Liability

Tenbia makes every effort to ensure uninterrupted service on its platform. However, Tenbia is not liable in the following situations:

• When a game is interrupted due to a lost internet connection or a technical fault.
• When a payment is delayed due to a third-party payment provider.
• If account credentials are lost or stolen due to the user's own negligence.
• Force majeure events (natural disasters, government directives, etc.).

These terms do not limit your legal rights; they are stated here in the interest of mutual transparency.

11 Contact & Support

If you have any questions or comments about these Terms & Conditions, please get in touch. Our support team is available 24/7, seven days a week.

Email: [email protected]

Tenbia always values your feedback and suggestions to improve your experience.