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Tenbia FAQ — All Your Questions, Answered in One Place

Login issues, bonus claims, payment methods, game rules — find clear answers to all your questions right here. If you can't find what you need, our support team is always ready to help.

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Why Choose Tenbia?

Discover why millions of Bangladeshi players choose Tenbia

Instant Registration

Signing up on Tenbia takes just 2 minutes. Create an account with only your email or mobile number and get your bonus instantly.

Fast Deposits & Withdrawals

Deposit and withdraw in minutes using local payment methods including bKash, Nagad, and Rocket. No hidden charges.

Thousands of Games

Slots, Live Casino, Sports Betting — all on one platform. New games are added every day, so there's never a dull moment.

Exciting Bonuses

From welcome bonuses to daily cashback and referral rewards — Tenbia members always enjoy extra benefits.

Full Features on Mobile

Tenbia runs smoothly on both Android and iOS. Play via the app or your mobile browser — the experience is just as good either way.

Customer Support in Bengali

Our Bengali-speaking support team is here for you 24/7, every day of the week. Reach us anytime via live chat or email.

All FAQs

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Registration Questions

To create a Tenbia account, you need an active email address or mobile number, along with a strong password. You must be at least 18 years old. Registration takes just 2 minutes and requires no complicated paperwork.

No. Each person is allowed only one account on Tenbia. Attempting to open multiple accounts may result in all accounts being permanently banned and any deposited funds being forfeited.

Yes, after registration Tenbia will send a verification link to your email. Click the link to activate your account. If you don't see the email, check your spam folder. If you registered with a mobile number, you'll need to verify via SMS OTP.

Yes! Tenbia offers a welcome bonus to all new members. Once your account is verified, the bonus is automatically credited on your first deposit. Visit the Promotions page to see the latest bonus offers.
Login Questions

On the login page, click the "Forgot Password?" link. Enter your registered email address or mobile number. A reset link or OTP will be sent to you. The link is only valid for 15 minutes, so set your new password promptly.

After 5 consecutive incorrect password attempts, your account will be temporarily locked. It unlocks automatically after 30 minutes. For a faster resolution, contact Tenbia live chat support — an agent will assist you right away.

Yes, Tenbia supports logging into the same account from multiple devices. For your security, always log out of your session after using a public or shared device.
Deposit & Withdrawal Questions

Tenbia accepts deposits via popular Bangladeshi mobile banking services including bKash, Nagad, Rocket, and Upay. Bank transfers and credit/debit cards are also supported. Visit the cashier section for the latest list of available payment options.

The minimum deposit on Tenbia is BDT 200. Limits may vary by payment method. Check the cashier page for maximum deposit limits and further details.

Withdrawal requests on Tenbia are typically processed within 1 to 24 hours. Mobile banking options (bKash/Nagad) are generally even faster. KYC verification may be required for your first withdrawal.

Tenbia generally does not charge any fees for withdrawals. However, your payment provider may apply their own transfer fees. Contact support for details on fees for specific payment methods.
Bonus & Promotion Questions

Once you complete registration and make your first deposit, the welcome bonus is automatically credited to your account — no separate code needed. Visit the Promotions page for full bonus terms and conditions.

Bonus funds cannot be withdrawn directly. Every bonus comes with a wagering requirement. For example, if you receive a BDT 1000 bonus, you must place a specified amount in bets before withdrawing. Full terms and conditions are listed on the Promotions page.

Yes, Tenbia rewards active members with daily login bonuses and special offers. Log in every day and check the Promotions page to claim your daily bonus. VIP members receive even more exclusive rewards.
Game-Related Questions

Tenbia offers slots, Live Casino (baccarat, roulette, blackjack), Sports Betting, virtual sports, and crash games — all sourced from the world's leading game providers.

No, all Tenbia games run directly in your browser — no additional software installation required. The full experience is available on mobile browsers too. For a faster experience, you can also use the Tenbia mobile app.

Yes, all games on Tenbia use RNG (Random Number Generator) technology, ensuring completely fair and verifiable outcomes. Results are regularly audited by independent third-party auditors and cannot be manipulated by anyone.
Security Questions

Yes, Tenbia uses SSL encryption and advanced data protection technology. Your personal information is never sold or shared with third parties. Read our Privacy Policy for full details.

Go to Account Settings and enable two-factor verification under the Security section. You can set up 2FA using your mobile number or an authenticator app. Keeping it enabled significantly boosts your account security.

If you notice any suspicious transactions or activity on your account, change your password immediately and contact Tenbia Support. You can also request a temporary account lock.
Support Questions

You can reach Tenbia support via live chat, email ([email protected]), or social media. Live chat is the fastest option — you can usually expect a response within a few minutes.

Yes! Tenbia's support team operates entirely in Bengali. We've built dedicated local-language support with Bangladeshi players in mind — available 24/7, every day of the week.

You can report any complaint directly via live chat or email. Tenbia takes every complaint seriously and aims to resolve issues within 24 hours. Complex cases may take up to 72 hours.
Responsible Gaming

Tenbia is committed to responsible gaming. Always play for fun. If gaming starts to feel like a problem, visit our Responsible Gaming page.

Age Restriction

Tenbia is strictly for users aged 18 and above. Gaming by minors is absolutely prohibited.

Get Started Now!

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Live Chat

Use live chat for immediate assistance. Responses are typically delivered within 2 to 3 minutes.

Email Support

For complex issues, send us an email at [email protected] — you'll receive a reply within 24 hours.

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Day or night, Tenbia's support team is by your side 24 hours a day, 7 days a week.

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